Privacy Policy — How 7e776 Protects Your Data

1. Who We Are

7e776 is an online casino and sports betting platform that serves players across Bangladesh. We operate the website available at 7e776.pro and are the data controller for all personal information processed in connection with the platform. Any questions or requests relating to this Policy should be directed to our support team at [email protected] (plain text — not a clickable link).

2. Information We Collect

We collect several categories of personal information in the course of operating the 7e776 platform. The specific data we gather depends on how you interact with us:

2.1 Registration and Identity Data

• Full legal name as it appears on your national identification document.
• Date of birth (used to verify that you are 21 years of age or older).
• Residential address in Bangladesh, including division, district, and postal code.
• Mobile phone number registered in Bangladesh.
• Email address (if provided during registration or support contact).
• Username and hashed password (we never store passwords in plain text).

2.2 Financial and Transaction Data

• Mobile financial service account identifiers (e.g., bKash, Nagad, Rocket, or Upay mobile numbers) used for deposits and withdrawals.
• Bank account or card details where relevant (e.g., DBBL or BRAC Bank account numbers).
• Deposit amounts, withdrawal requests, transaction timestamps, and payment method used for each transaction.
• Wallet balance history and bonus credit records.

2.3 Gameplay and Betting Data

• Games played, bet amounts, win/loss outcomes, and session durations.
• Sports betting markets selected, odds accepted, and settlement results.
• Responsible gaming settings you have configured, including deposit limits and self-exclusion periods.

2.4 Technical and Device Data

• IP address and approximate geolocation derived from it.
• Device type, operating system, browser type and version.
• Session identifiers, cookies, and local storage data.
• Page views, navigation paths, and click-stream data within the platform.

2.5 Communications Data

• Messages you send to our support team via email or in-platform chat.
• Feedback, complaints, or dispute correspondence.
• Records of any promotional communications you have opted into or opted out of.

3. How We Use Your Information

7e776 processes personal data only for legitimate, specified purposes. The table below summarises our primary use cases and the legal basis under which each applies:

Purpose	Data Used	Legal Basis
Account creation and management	Identity, contact data	Contract performance
Age and identity verification (21+)	Identity, date of birth	Legal obligation
Processing deposits and withdrawals	Financial, transaction data	Contract performance
Anti-money laundering (AML) checks	Identity, financial data	Legal obligation
Fraud detection and security	Technical, transaction data	Legitimate interest
Responsible gaming monitoring	Gameplay, betting data	Legal obligation / consent
Customer support	Communications, identity data	Contract performance
Platform improvement and analytics	Technical, gameplay data	Legitimate interest
Promotional communications (opt-in only)	Contact, preferences data	Consent

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where profiling is used for responsible gaming purposes (e.g., identifying at-risk gambling behaviour), a human agent reviews any outcome before action is taken on your account.

4. Cookies and Tracking Technologies

7e776 uses cookies and similar technologies to operate the platform effectively and to understand how players interact with it. The categories of cookies we deploy are as follows:

• Strictly Necessary Cookies: Essential for core platform functions such as maintaining your login session, remembering your language preferences, and processing deposits. These cannot be disabled without breaking the platform.
• Functional Cookies: Remember your in-session preferences, such as game display settings, responsible gaming limit reminders, and notification preferences.
• Analytics Cookies: Help us understand aggregate usage patterns — which games are most popular, how long sessions last, and where players encounter difficulties. We use this data in anonymised form only.
• Security Cookies: Used to detect and prevent fraudulent login attempts and suspicious activity patterns.

You may manage cookie preferences via your device browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. We do not use third-party advertising or behavioural tracking cookies.

5. Sharing of Personal Data

7e776 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the following limited circumstances:

• Payment Processors: We share transaction data with payment service providers (bKash, Nagad, Rocket, Upay, DBBL, BRAC Bank) strictly as necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Game Providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) receive a session token and anonymised player identifier to serve game content. They do not receive your full name, address, or financial details.
• Identity Verification Services: We may share identity documents with third-party KYC (Know Your Customer) verification providers to fulfil our age and identity verification obligations. These providers are contractually bound to use your data solely for verification purposes.
• Legal and Regulatory Authorities: We are required by law to disclose personal data to appropriate authorities when we receive a lawful request, or where we are obligated to report suspicious financial activity under applicable anti-money laundering regulations.
• Platform Infrastructure Providers: Our hosting, database, and security service providers may process personal data on our behalf as data processors. All such providers are subject to binding data processing agreements that restrict their use of your data.

In all cases where we share data with third parties, we apply the principle of data minimisation — sharing only the information strictly necessary for the stated purpose.

6. International Data Transfers

Some of our third-party service providers, including game studios and infrastructure providers, are located outside Bangladesh. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place, including contractual data protection clauses that require the recipient to protect your data to a standard equivalent to that described in this Policy. We do not transfer personal data to countries that lack adequate data protection frameworks without implementing such safeguards first.

7. Data Retention

We retain personal data for only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are:

• Active Account Data: Retained for the duration of your account's active status plus five (5) years following account closure, to comply with our anti-money laundering record-keeping obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for two (2) years from the date of the last communication in each support thread.
• Technical and Analytics Data: Anonymised after thirteen (13) months and retained in aggregated form only.
• Self-Exclusion Records: Retained for a minimum of five (5) years from the end of the exclusion period, to prevent re-registration during an active exclusion.

When personal data is no longer required, it is securely deleted or anonymised in accordance with industry-standard data destruction practices.

8. Data Security

7e776 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• All data transmitted between your device and the 7e776 platform is encrypted using 256-bit SSL/TLS protocols.
• Passwords are stored as salted cryptographic hashes — we never store or transmit your password in plain text.
• Access to personal data within our organisation is restricted on a strict need-to-know basis. Staff members with access to player data are subject to confidentiality obligations and regular security training.
• Our servers are hosted in secure data centres with physical access controls, fire suppression, and continuous monitoring.
• We conduct regular security assessments and vulnerability scans on our platform infrastructure.
• Two-factor authentication (2FA) via SMS is available to all players and is strongly recommended.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players promptly in accordance with applicable legal requirements.

9. Your Privacy Rights

As a 7e776 player based in Bangladesh, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within thirty (30) days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (e.g., AML record-keeping).
• Right to Restrict Processing: You may request that we limit our use of your personal data in certain circumstances — for example, while a dispute regarding accuracy is being resolved.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including any profiling we conduct for responsible gaming purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will not discriminate against you for exercising any of the rights set out above. We may ask you to verify your identity before acting on a request to ensure we are protecting your data from unauthorised disclosure.

10. Minors and Age Restrictions

The 7e776 platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

11. Third-Party Services and Links

The 7e776 platform may reference third-party brands such as payment providers (bKash, Nagad, Rocket, Upay) and game studios (Pragmatic Play, Evolution Gaming, Spribe, etc.). Any personal data you provide directly to these third-party services is governed by their own privacy policies, and 7e776 accepts no responsibility for the data practices of external parties. We encourage you to review the privacy policies of any third-party service with which you interact.

12. Changes to This Privacy Policy

7e776 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes affecting your rights, we will provide advance notice via your registered mobile number or email address where available. Your continued use of the platform after any update constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically.

13. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or how 7e776 handles your personal data, please contact our Data Support team using the details below. All enquiries will be acknowledged within two (2) business days and resolved within thirty (30) days.

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)